Nick specialises in:
Nick has over 20 years experience in the telecoms sector. He has held operational and management positions in leading telecoms companies such as BT, Esprit Telecom, GTS and more recently with dot biz registrar, NeuStar/NeuLevel.
His last two roles were as Director of European Operations at NeuStar, USA, and GTS, UK. At NeuStar he formed a new European office of NeuStar’s domain registry and Number Management business. Starting from the strategic concept, he delivered a complete operational arm of the business with autonomous P&L responsibility for European Customer Services, New Service Development, and Technical Delivery functions. Nick recruited key players for future business development, key customer service personnel and technical resources to meet operational demands. Previously at GTS, Nick held several positions culminating in a Programme Management Director position where he oversaw a £3.3million programme budget to deliver telecoms and internet products and services to fulfil the company's marketing strategy.
Nick’s corporate experience includes:
Company start up – Nick led the start-up of the European Operational Arm of NeuStar. Taking a vision from the Board of Directors, he delivered a fully operational customer service solution into Europe. Drawing upon resources from the Headquarters business in Washington DC he oversaw delivery of operational support systems, key service delivery processes and the recruitment of service delivery managers, engineering teams and the business development team.
Company process development – whilst at BT and Esprit Telecom, Nick took the initiative with several process development needs. Seeing a requirement for change, he convinced senior decision makers of the benefits of change and saw these process changes through to successful delivery of bottom line savings, efficiency dividends and improved productivity.
Company strategy change - at BT, Nick developed new communication methods to enable the Field Operations Management Organisation to obtain fast, reliable data on which to make operational decisions that affected bottom line performance for the company. First seeking best practice data, then using this to develop a service for the South of England, delivering fast effective information to frontline operations. The success of the communication programme led to its adoption at a national level, helping to make the business faster and leaner in the light of new regulations and the opening of the UK telecoms market to competitive forces.